SMS/Text Messaging Policy

1. Overview

This SMS/Text Messaging Policy ("SMS Policy") explains how ArtxDev ("we," "us," or "our") uses text messaging to communicate with our clients and users. This policy applies to all SMS and MMS messages sent by or on behalf of ArtxDev.

2. Consent to Receive Messages

2.1 Opt-In Requirement

By providing your mobile phone number and opting in to receive SMS messages from ArtxDev, you expressly consent to receive text messages from us at the number provided. Consent is not a condition of purchase.

2.2 How to Opt In

You may opt in to receive SMS messages by:

• Checking the SMS opt-in box on our contact forms
• Texting a keyword to our designated number
• Verbally consenting during phone conversations
• Providing consent through our client portal

2.3 Verification

After opting in, you will receive a confirmation message to verify your phone number and consent.

3. Types of Messages

Once you opt in, you may receive the following types of messages:

3.1 Transactional Messages

• Project Updates: Status updates on your web development project
• Appointment Reminders: Reminders for scheduled meetings and consultations
• Payment Notifications: Invoice reminders and payment confirmations
• Delivery Notifications: Alerts when project deliverables are ready
• Support Responses: Replies to your customer service inquiries

3.2 Marketing Messages

• Promotional Offers: Special discounts and service promotions
• New Services: Information about new offerings
• Tips and Resources: Helpful web development tips and industry insights
• Event Invitations: Webinars, workshops, or company events

4. Message Frequency

The frequency of messages will vary depending on your interaction with our services:

• Transactional Messages: Sent as needed based on project activity (approx. 2-8 messages/month during active projects)
• Marketing Messages: Up to 4 promotional messages per month
• Total Estimated Frequency: Varies, typically no more than 2-3 messages per week

Message frequency may increase during critical project phases or time-sensitive communications.

5. Standard Message and Data Rates

• ArtxDev does not charge for SMS messages
• Your mobile carrier's standard rates apply
• Data charges may apply for MMS messages containing images or media
• We are not responsible for carrier charges

6. Supported Carriers

Our SMS service is available on major U.S. carriers including but not limited to:

• AT&T
• T-Mobile
• Verizon
• Sprint
• MetroPCS
• U.S. Cellular
• Cricket Wireless
• Boost Mobile

Note: SMS service may not be available on all carriers or in all regions.

7. Opting Out (STOP)

7.1 How to Unsubscribe

You can opt out of receiving SMS messages at any time by:

• Texting "STOP": Reply STOP to any message to unsubscribe immediately
• Alternative Keywords: STOP, UNSUBSCRIBE, CANCEL, END, or QUIT
• Contact Us: Email raybeen@artxdevllc.com or call (334) 218-4725
• Client Portal: Update your communication preferences in your account

7.2 Confirmation

After opting out, you will receive one final confirmation message confirming your unsubscription.

7.3 Important Notes

• Opting out of marketing messages does not affect transactional messages related to active projects
• You can re-subscribe at any time by following the opt-in process
• Unsubscribing from SMS does not affect email communications (manage separately)

8. Getting Help (HELP)

For assistance with SMS messages, text HELP to our number or contact us:

• Text "HELP": Get information about the SMS program
• Email: raybeen@artxdevllc.com
• Phone: (334) 218-4725

Our customer support team is available Monday-Friday, 9 AM - 5 PM MT.

9. Privacy and Data Protection

9.1 Information We Collect

When you opt in to SMS, we collect:

• Mobile phone number
• Opt-in date and time
• Message history and delivery status
• Device and carrier information (automatically)

9.2 How We Use Your Information

We use your mobile number to:

• Send requested SMS communications
• Verify your identity for security purposes
• Improve our messaging service
• Comply with legal requirements

9.3 Information Sharing

We may share your mobile number with:

• SMS Service Providers: Third-party platforms that deliver our messages
• Legal Authorities: When required by law or legal process

We do NOT sell or rent your mobile number to third parties for their marketing purposes.

9.4 Data Security

• Mobile numbers are stored securely with encryption
• Access is limited to authorized personnel only
• We comply with TCPA (Telephone Consumer Protection Act) regulations
• Regular security audits and updates

9.5 Additional Privacy Information

For more details on how we handle your personal information, please review our Privacy Policy.

10. Compliance

10.1 TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws regarding SMS communications. We:

• Obtain express prior consent before sending messages
• Provide clear opt-out mechanisms
• Honor opt-out requests promptly
• Maintain records of consent

10.2 CTIA Best Practices

We follow CTIA (Cellular Telecommunications Industry Association) best practices for mobile messaging.

11. Limitations and Disclaimers

• SMS messages are not guaranteed to be delivered
• Delivery may be delayed due to carrier or network issues
• We are not responsible for messages not received due to technical issues
• Do not use SMS for emergency communications
• SMS is not a secure method for transmitting sensitive information

12. Age Restriction

Our SMS service is intended for individuals 18 years of age or older. By opting in, you confirm that you are at least 18 years old and authorized to provide the mobile number.

13. Changes to This Policy

We may update this SMS Policy at any time. Changes will be effective immediately upon posting to our website. Continued participation in our SMS program after changes constitutes acceptance of the updated policy.

We will notify subscribers of material changes via SMS or email.

14. Contact Information

For questions, concerns, or requests regarding this SMS Policy, contact us:

• Email: raybeen@artxdevllc.com
• Phone: (334) 218-4725
• Text: Reply HELP to any message
• Mail: ArtxDev, 1650 Ole Country Rd.Deatsville, AL 36022

Last Updated: January 15, 2026
By opting in to receive SMS messages from ArtxDev, you acknowledge that you have read, understood, and agree to this SMS Policy and our Privacy Policy.